Our organization is engaged in undertaking Computer Annual Maintenance Contracts. These contracts are signed with renowned companies. We have a team of expert professionals, who are engaged in providing effective maintenance service. Our services are offered round the clock to solve any kind of problems related to computers. The salient features of our Annual Maintenance Contract are listed below:
Option of Comprehensive / Non-comprehensive AMC /Resident Engineer:
- Comprehensive AMC includes parts & service.
- Non-Comprehensive AMC only service is provided.
- Resident engineer is provided with onsite support 365 days.
Desktop / Laptop / Printers Support:
- Preventive maintenance provided twelve times a year.
- Problem diagnosis, support and problem rectification.
- Diagnosing and resolving the problem according to the severity assigned to it.
Server OS / Management / Administration:
- Installation of server OS patches/upgrades as & when available.
- Managing user accounts such as creating, modifying, deleting users and groups.
- Re-installing the OS or latest OS.
- Backup of servers as defined in the AMC contracts.
- The orderly server starts up and shut down of servers.
- Periodic preventive checks performed on servers.
- Resolving server breakdowns with the highest priority.
Anti Virus Management:
- To ensure automatic updates and scans the periodic checking of the anti-virus tool is happening as scheduled.
- Any errors are resolved.
Email and Internet Management:
- Administration of mail servers.
User account management:
- Creation, updating, deletion and maintenance of user accounts.
- Monitoring performance & mail queues.
- Implementation/management of Internet usage policies.
Network Management:
- Ensuring high availability of networks at all times.
- Identifying LAN faults & getting them resolved.